Covid-19 Update


Covid-19 F.A.Q.


I don’t want to pay any more money towards my package, what are the options?

The Association of British Travel Agents (ABTA) warns if you’re paying in instalments for a holiday and stop paying because you fear your holiday will be cancelled or you don’t want to go, you are effectively cancelling the booking. This means that if the booking is subsequently cancelled by the operator you won’t get your money back.

We completely understand any concerns regarding monthly repayments. We are happy for people to hold off on future payments while we assess the situation daily. We can offer a ‘Payment Holiday’ if the remaining balance is paid in full by the due date of 1st May 2020, subject to our Terms and Conditions. You will need to email  as soon as you would like to start the payment holiday option. This will be confirmed in writing.


No FCO warning in place when your travel?

Cases of coronavirus have now been diagnosed globally, and the FCO has warned against all non-essential travel. Beware that for now, this only lasts for 30 days from 17 March. If you cancel a trip further ahead, unfortunately your chances of getting a refund are relatively limited for now.

You also almost certainly won’t be able to get the money back on your insurance, as the Association of British Insurers (ABI) says travel insurance “is not designed to cover disinclination to travel where the FCO advice has not changed to advise against travel”. None of the insurers we’ve checked with will cover you if you cancel in this scenario.


I’ve a medical condition which puts me at greater risk of coronavirus – can I get a refund?

Some people will have medical risk factors that make coronavirus a more serious threat – for example, the NHS says older people and those with pre-existing medical conditions (such as asthma, diabetes and heart disease) are more likely to become seriously ill with the virus.

If you’re due to travel to an area which has a high volume of coronavirus cases but there’s no FCO warning at the time you travel, and you’re worried about the heightened risk of the virus due to your age or underlying health conditions, speak to your insurer to discuss your options.

The ABI says that whether you’ll be covered by your insurance depends on your specific policy and your situation. You may be asked to provide evidence of your pre-existing condition – a doctor’s note, for example. Many insurers will make a decision on a case-by-case basis.


I’m due to go away but I’ve been told to self-isolate – will my insurer cover me?

If you’re due to go on holiday but are unable to go because you’ve received medical advice to self-isolate over the time you were meant to be away, the Association of British Insurers (ABI) says you should be able to make a claim on your travel insurance.

You’re likely to be asked for evidence of your need to self-isolate, which the ABI says could include a doctor’s note, or a note from your employer or college. It’s worth noting that insurers which are members of the ABI have pledged to “be understanding of the difficulties customers may have in getting medical certification” – so if you’re unable to get an official doctor’s note, it’s worth asking if you can provide alternative evidence.


What happens if this event is cancelled?

We are working every day to make this event go ahead. If we have to postpone to another date (different from the 1st promoted date) you will be offered the option to change your package to the new date or roll over your original booking to our Unity 2021 event.


Can we roll over our package to the following year.

Absolutely, if you have decided you would not like to travel this year, we will offer customers the option to change their package over our Unity 2021 event. Please let us know you would like this option by the 30th April 2020.


I have decided I don’t want to travel; can I cancel and get a refund?

A: If there is no FCO warning in place on the dates when you are due to travel and the event is still going ahead, you will not be entitled to a refund on any money paid. You will have the following options available to you,

  1. You can roll over your package to our event in 2021.
  2. You can sell/transfer the package you have bought to another person.
  3. You can have a payment holiday while you consider your decision to attend the event.



My flight has been cancelled; can I get a refund?

If airlines cancel flights to Greece, you will be entitled to a refund or a rescheduled flight under ATOL rules.  Please contact your airline to organise a refund or to reschedule your flight to a later date.


Updated 23/03/2020